Refund Policy

[coalescent]

A guy can only go for so long without buying new music. Earlier this week I was in Sainsbury's, my willpower collapsed, and I picked up a copy of The Diary of Alicia Keys. Unfortunately, when I got home I realised I'd bought the wrong edition; the CD+DVD release is missing a track compared to the normal edition and frankly, I'd rather have the extra music than a DVD.

So, I went back to the shop and asked them if I could exchange it. No can do. Could I get a refund? Nope. They only refund or exchange damaged goods. Which I know is their legal right, but you would have thought that in the interests of customer service they'd do what everyone else does and at least allow you to exchange. It's all the more frustrating because the version I want is selling for more than the version I bought; they'd be making extra money! But no, they couldn't help me.

This album doesn't play on Macs. I wonder what they'd have done if I'd told them I only had a Mac to play CDs on?

Anyway, the moral of the story is, if you get a duplicate present this christmas you'd better hope it doesn't come from Sainsbury's. And in the meantime, can anyone download and burn 'Streets of NY' for me?

On an entirely unrelated note, on my way to work this morning I saw the most unusual car:



It was yellow, and angular, with wide tyres. It was extremely low-slung, and looked vaguely amphibious, but quite happy to trundle along at high speed. Anyone got any ideas what it might have been?

Comments

[green-amber.livejournal.com]

Mm nice. In the days when I knew about luxury cars, I'd have guessed a Lotus failing which a Lamborghini - but now I'm not even sure if they're both still in business..

[coalescent.livejournal.com]

They both are, as far as I know, but I think this car was too short - Lamborghinis are all big, and the only Lotus I can think of of a comparable length is the Elise, and it definitely wasn't an Elise. Unless it was, like, an armour-plated Elise. :)

[(Anonymous)]

Smart roadster?


http://www.busch-model.com/images/auto/49300.jpg

David

[fba.livejournal.com]

You could always be evil and take it back to WH Smiths or somewhere similar (make sure they stock it) and say it was a present......

I had *no* proof that the CD I bought the other week had been got from my local store - but they exchanged the damaged copy anyway.....

[brassyn.livejournal.com]

Dude, that's so what you get for shopping for cd's in a supermarket!

[coalescent.livejournal.com]

Woah. What's happened to the colours? They've all messed up!

Dude, that's so what you get for shopping for cd's in a supermarket!

Damn my impulse=buying habits! Damn them!

[tizzle-b.livejournal.com]

Dude, that's so a better idea when Mr Harrison is trying to keep his costs down and - therefore- buying CDs at the cost of £9.99 for a single CD album (possibly £9.49 now, I forget) over the £15 or so that these music shop types charge per CD.

Go Niall, go!

[coalescent.livejournal.com]

Hee!

Although if my completist tendencies force me to buy a second copy to get that extra track (normally I'd let it go, but every single review mentions it as a standout), then it's going to end up more expensive after all...

[brassyn.livejournal.com]

Dude, that's so a better idea when Mr Harrison is trying to keep his costs down and - therefore- buying CDs at the cost of £9.99 for a single CD album (possibly £9.49 now, I forget) over the £15 or so that these music shop types charge per CD.

But if he buys the wrong item then he can essentially get told to piss off because your store lacks the customer service in this area to be courteous about it? Can of beans, sir? No problem. CD? Take that foreign matter away from me!

And we're not a music shop type. We're a money-grabbing corporate whore of a shop I'll have you know ;p

[snowking.livejournal.com]

And Fopp beats both. Hurrah!

[gagravarr.livejournal.com]

I'd try the Mac line on them. If they don't act helpful, ask to speak to the customer relations manager or whoever. Hopefully they'll have the ability to take your extra money!

Oh, and what were you doing with a camera in hand, taking photos while driving?

[coalescent.livejournal.com]

If they don't act helpful, ask to speak to the customer relations manager or whoever.

This was the customer relations manager...

Oh, and what were you doing with a camera in hand, taking photos while driving?

Erm. We were in a traffic jam? ;-)

[gagravarr.livejournal.com]

Hmm, you could still try it again with the Mac line added in, that might work

[nuttyxander.livejournal.com]

This was the customer relations manager...

I'd talk to someone at the head office.
Usually far enough away from the shopfloor that they can be idealistic.

Add in some backstory about how you couldn't see the one you were looking for and no-one would help you find it. It's very bad practice to force people to live with a mistake as simple as this.

Give them hell.

[tizzle-b.livejournal.com]

So, I went back to the shop and asked them if I could exchange it. No can do. Could I get a refund? Nope. They only refund or exchange damaged goods.

LIES!
We used to use this policy in my store BUT it's not allowed. There's some 'company policy' - with a receipt of course - that you can bring 'em back. If worst comes to worse, tell them that it skips and won't play (faulty) and that you want an exchange.

And THEN you'll be able to just say "can I just change it for the normal version and pay the difference?" and they're extremely unlikely to do anything about it.

Or just take it to another Sainsbury's and try it and they should let you.
Like my store. In Bristol.

However, I'm more in shock that you - indie boy - is buying an Alicia Keys album.

[coalescent.livejournal.com]

I've got the receipt. This policy doesn't have a reference number, does it? I like the idea of walking in and saying: 'Actually, in accordance with company regulation 312-g, you have to give me a refund. Mofos'.

However, I'm more in shock that you - indie boy - is buying an Alicia Keys album.

I knew you'd be the one to pull me up on this. And it's not just an Alicia Keys album: I've got them both! :-)

[tizzle-b.livejournal.com]

(One question... new layout=nice. But why'd we go back to the old, weird, one when posting comments via the web?)

Anyway....
reference number
Good god man! I don't pay that much attention to anything in work. Not enough to remember. If I'm very bored tonight then I may look it up on the intranet, but I'm on my own late-night so I may be "busy". Or not.

I've got them both!

..... *shock*

Pray tell what other music, classified as "urban" and you know it, might be sitting next to your indie collection?

(And I'm not one to talk, as I do have quite a lot of non-urban music myself but still. Shock!)

[brassyn.livejournal.com]

I've got them both! :-)

...

[snowking.livejournal.com]

*pokes the new style*

Interesting.

*kicks the tires*

What's the page summaries thing about?

Watch...

[tizzle-b.livejournal.com]

Did you see the example posted via news?

Not sure if I like the 'recent' view?

Puts new entries up like normal then bungs all the old ones together (no date seperation, just a line underneath with date & time) under an "Older Entries" header.

And page summary, IIRC, grabs any subjects and references them.

Or just the first few comments. See if this appears up above...

Interesting

[ang-grrr.livejournal.com]

http://www.j-sainsbury.co.uk/customers/faq_questions8.htm

I wonder how they define problem?

Bored? Moi?

[ang-grrr.livejournal.com]

And so I rang the customer care line on 0800 636262.

I spoke to "Laura" about my ficticious son who had bought the "wrong CD" on Saturday. She then assked me for more details like the barcode (bugger) so that she could ring the store to sort it out. I had to confess to not knowing (I'm at work, I said, but I could ask my son to ring you himself) but she DID tell me that different stores have different refund policies. Or so she thought.

This was all hilarious entertainment for everyone else in the tea room.

clearly a time traveller

[cleanskies.livejournal.com]

... or, more prosaically, a very well-made kit car.

Two comments

[applez.livejournal.com]

1. Appalling customer service - in the US, even if everyone knows its a polite white lie that the product is 'damaged' is quickly processed as such, and a perfectly good product is sent on back to the wholesaler or manufacturer. (consider that, when gauging US economic efficiency, and landfill space...)

2. re: mystery vehicle - hmm, I think you should send that to the Pentagon with an accompanying letter explaining how you've sited and photographed a verifiable extra-terrestrial land vehicle!!!! Then sell the story and the Pentagon's rejection to the highest bidder - you'll be rich! Rich! I say! ;-)

Mystery Car

[(Anonymous)]

http://www.thamesvalley.police.uk/cnunews/tvpnews.asp?dismode=article&artid=7100